Frequently Asked Questions

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How do I retail UK rail tickets?

All businesses looking to retail UK rail tickets will need their activities to be covered by a licence issued by the Rail Delivery Group (RDG), the body that represents all the train operating companies in the UK. Evolvi is extremely experienced in helping third parties enter the UK market, firstly through our online rail booking and fulfilment API, and secondly as a result of our existing partnership with RDG.

How do I get a Rail Delivery Group licence?

You can choose to apply for your own licence and we can assist with this, but the most direct route to market is via the Evolvi licence and with our self-booking tool or our API product.

Do I need separate agreements with each TOC (train operating company) to retail tickets?

No, you do not need separate contracts with individual train operating companies. You will possess a contract with Evolvi and trade through our licence, or obtain your own licence with RDG.

How does Evolvi help improve operational efficiency?

Evolvi is a state-of-the-art rail ticketing software solution designed to help businesses manage and sell train tickets efficiently. We provide tools to streamline operations, enhance customer experiences, and optimise sales performance.

How do I know Evolvi will serve up the best available fares in a customer friendly way?

Evolvi has been a market leader in online rail booking and fulfilment for over two decades through its self-booking platform and its API.

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Why not head to the Contact section and ask for a demonstration?

What's the average timescale for integrating the Evolvi API?

Project timescales will depend upon the type of service you intend providing to the UK market, your own expertise and the complexity of the project.

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Our experienced team will be on hand to advise you on the best approach.

As an international travel business, do I face any restrictions entering the UK rail market?

Evolvi has experience of working with international partners across corporate and leisure markets and we can help you every step of the way.

How many TMCs and corporate clients use the Evolvi self-booking tool?

We partner with over 130 Travel Management Companies (TMCs) and enable access for 22,000 private and public sector organisations with around 1 million registered users.

When will the UK have complete rail network coverage for barcode ticketing?

Barcode ticketing is available across most routes in England and Wales, with the exception of journeys involving London underground.

How do I get support from Evolvi?

At Evolvi, we have a dedicated team of experts ready to help develop the rail booking functionality you require, and to satisfy all the test requirements of Rail Delivery Group (RDG).

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Please head to the Contact section for further details.

How do I get a Rail Delivery Group licence?

You can choose to apply for your own licence and we can assist with this, but the most direct route to market is via the Evolvi licence and with our self-booking tool or our API product.

What's the average timescale for integrating the Evolvi API?

Project timescales will depend upon the type of service you intend providing to the UK market, your own expertise and the complexity of the project.

How do I get support from Evolvi?

At Evolvi, we have a dedicated team of experts ready to help develop the rail booking functionality you require, and to satisfy all the test requirements of Rail Delivery Group (RDG).

What our customers say

We have worked with Evolvi for a number of years now and we have always had great things to say about them. From the Account Management team to the Support Team no job is to big or small, if they are unable to resolve something with immediate effect, they will always provide a timescale which helps us when communicating back to our customers.

EMR

ACE Travel has been using Evolvi since 2006 to book UK train travel. The helpdesk team is consistently efficient, responsive, and provides a friendly, reliable service. I have built a strong, trusting relationship with our account manager who is always professional and approachable. The Evolvi system is user-friendly, with fares and additional information clearly displayed. This makes it easy to navigate, and I feel confident using it when demonstrating the platform to both new and existing clients.

ACE Travel

We have enjoyed a strong partnership with Evolvi for many years. The support we receive from the Account Management Team has been excellent. Always ready to help us with any issues or questions we might have and work with us on new developments or enhancements.

Gray Dawes Travel

We have partnered with Evolvi for years to offer rail bookings through office-based consultants and the arrangeMY Trip online tool. The system is user-friendly, with extensive options and effective reporting features used by our Head of Travel to manage rail travel data.

Their support team is efficient, proactive, and provides valuable system administration advice. We also maintain a strong relationship with our dedicated account manager, who handles reviews and queries beyond the support team's scope.

arrangeMY

Partnering with Evolvi has been a seamless experience. Their intuitive and efficient rail booking platform allows us to deliver a smooth service to our clients with ease. The system provides real-time rail solutions that streamline our operations and ensure cost-effective travel management. Beyond the technology, what truly sets Evolvi apart is their outstanding account management and technical support. Their expertise, responsiveness, and proactive approach make them a valued and trusted partner in our business operations.

Global Travel Management

Frequently Asked Questions

FAQ Categories‍

What our customers say

FAQ Categories
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