26 November, 2025
Evolvi Rail NPS Survey Shows High Customer Satisfaction
We're proud to announce the results if our Customer Satisfaction NPS survey. This comes at the end of a highly productive year in which the business has delivered seat maps, international rail functionality and high-cost savings through our split ticketing product.
The survey results included:
- Thinking about your most recent experience with the Evolvi support team, how would you rate the service you received? = Satisfaction score of 99%
- Please tell us how satisfied you are with Evolvi’s most recent new functionality such as split-ticketing and seat maps = Satisfaction score of 95%
- How satisfied are you with the reliability of the Evolvi system? = Satisfaction score of 100%
- How satisfied you are with the overall service and support that you receive from Evolvi? = Satisfaction score of 100%
- How likely are you torecommend/promote Evolvi's service to your colleagues? = NPS Score of 85
- Please provide a star-rating for the service we have provided? = Star Rating of 4.7/5
Darren Williams, Managing Director, commented:
"I am extremely proud of what the business has achieved this year and these results celebrate this. Our customers rightly deserve continuous improvement and service excellence, and their feedback and guidance is vital in making us the best we can be. This really is a shared celebration with our customers.”.
